WhatsApp chatbots for Malaysian businesses
In Malaysia the first message a customer sends you is on WhatsApp. A chatbot decides whether that message gets answered in one second or the next morning, by which time they may have asked someone else.
Instant replies first
Customers are fine with a bot that says “let me get a human”. They are not fine with eleven hours of silence. The single biggest win is usually replying instantly to the eight questions you already answer forty times a week.
Always a way to reach a person
Every bot we build has a clean escape hatch to a real person, with the conversation history attached so the customer never repeats themselves. The bot handles volume; your team handles the ones that are worth their time.
Answers from your real data
A bot is only useful if it answers from what is true today: prices, stock, opening hours, delivery areas. We wire it to your real source of truth rather than a script that goes stale in a month.
What is included
Scoped in writing and priced before any work starts.
- WhatsApp, Telegram, website chat, or all three
- Answers pulled from your live data, not a hardcoded script
- Lead capture that lands in your inbox or CRM
- Clean handover to a human with full conversation history
- Malay and English handling in the same conversation
- A dashboard of what people asked, so you can learn from it
Common questions
Something else on your mind? Message us on WhatsApp.
How much does a WhatsApp chatbot cost in Malaysia?
There are two costs: the build, and the running cost. The running cost is the WhatsApp Business API itself, billed per conversation through a provider, plus model usage. For a typical small business that comes to roughly RM150–450 a month. The build is a one-off and depends entirely on how much your bot needs to know. We quote both separately so you can see which is which.
Do I need the official WhatsApp Business API?
For anything automated at scale, yes. The free WhatsApp Business app is fine for manual replies but is not built for bots, and unofficial workarounds risk your number being banned. We set you up properly through an approved provider under your own business account.
Can it talk in Malay?
Yes, including switching mid-conversation, which is how people type here. Modern models handle Manglish and code-switching far better than the rule-based bots most businesses tried a few years ago.
What happens when it does not know the answer?
It says so and passes the conversation to a human rather than guessing. We would much rather a bot admits a gap than invents a delivery date.
Get a quote for your project
Send a message with what you need and get a clear, fixed quote. You will hear back from the person who will build it, not a sales team.